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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A pop-up menu will show up. It includes exhaustive information about all the actions that you can perform on the given page. Each pop-up window opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive library of educational video clips illustrating how to work with our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can swiftly find their way around our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, take a gaze at our extensive FAQ database, which comprises questions asked by actual persons and provides practical solutions. We periodically update our Frequently Asked Questions database with new Q&A's in an attempt to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, we have a great team of customer service technicians available 24x7 and ready to help you with any issue. Each support ticket you submit will be answered within 1 hour (the average ticket response time being just 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 282236

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com